The Practice Charter

We strive to

  • Treat you as an individual with courtesy and respect at all times
  • Ensure the practice premises are clean, comfortable and accessible and that the surgery appointment times are available throughout the working day
  • Offer you a consultation for a non-urgent appointment with a doctor within 2 working days (except at holiday times)
  • If medical circumstances require it, offer a same day consultation with an appropriate professional
  • Provide home visits to the genuinely housebound or seriously ill
  • Provide repeat prescriptions within 2 working days, subject to clinical need
  • Inform you of any expected delays when you arrive at the surgery
  • Give you access to your health records, subject to any limitations in the law and treat all information/personal details in the strictest confidence

We ask you to try to

  • Share in the responsibility for your own health and co-operate with agreed treatment plans
  • Arrive in good time for your appointments and, if you have to cancel an appointment, please do so as soon as you can (preferably the previous day)
  • Make every effort to attend the surgery to make best use of nursing and medical time
  • Request your repeat prescriptions at least 2 working days in advance
  • Treat the practice team with courtesy and respect
  • Try to maintain a healthy lifestyle at all times
  • Inform us if you change your address or telephone number

Please remember that a GP has right to remove patients from his/her list and may do so if

  1. A patient moves outside the practice area or
  2. GP considers that there has been an irreversible breakdown in relationships with the patient.

We only remove patients from our list in extreme cases and in full discussion with all the practice team.